7 Keys of Master Sales Consultants

Do you want to become a master sales consultant?If so, learn these principles that drive excellence & performance. During my 30+ years in this business, I’ve learned that top performing salespeople all share similar traits. There are 7 keys that I’ve...

Reciprocity

The power of the principle of reciprocity. The principles that drive performance and excellence have always existed. It’s our job to understand and implement them to benefit our customers, our dealership, and ourselves. The Power of Reciprocity:Whenever you do...

Customer Satisfaction Scores

CEI & CSI Your CEI / CSI scores are extremely important to your dealership. It impacts how your manufacturers incentivize the dealership. However, these scores rarely give a true picture of your buyer’s satisfaction. The true measure of buyer satisfaction is...

Gross PVR

Gross PVRGross Per Vehicle Retail Why is it important?How does it impact your paycheck?Should gross PVR be consistent or fluctuate? Gross PVR is important because as a tracking metric it tells you: If you’re following the Sales Process.How well inventory is...

Proverbs Challenge, Part 1

Protect Your Most Valuable Asset – Your Thinking Today starts a four-week series. Today begins a 31-day challenge. Take this challenge and you will learn how just 3 minutes a day will change the way you think. So, what is the challenge? It is the Proverbs...